Last Updated: April 08, 2025
At ITCertPrep, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website (itcertprep.com) and services, including practice tests, performance reviews, and learning analytics for exam preparation (collectively, the “Services”). By using our Services, you agree to the terms of this Privacy Policy.
1. Information We Collect
We may collect the following types of information:
- Personal Information: When you create an account, subscribe to our Services, or contact us, we may collect your name, email address, billing information, and other details necessary for providing our Services.
- Usage Data: We collect data about your interactions with our Services, such as the tests you take, your performance results, time spent on the platform, and device information (e.g., IP address, browser type).
- Payment Information: Payment details are processed securely through our third-party payment provider, Paddle. We do not store your full payment information on our servers.
2. How We Use Your Information
We use your information to:
- Provide, maintain, and improve our Services (e.g., generating performance analytics, personalizing your learning experience).
- Process payments and manage subscriptions through Paddle.
- Communicate with you, including sending transactional emails (e.g., subscription confirmations, renewal reminders) and responding to your inquiries.
- Analyze usage trends to enhance our platform and user experience.
3. Sharing Your Information
We do not sell or rent your personal information. We may share your information with:
- Service Providers: Third-party providers like Paddle for payment processing, or analytics tools to improve our Services.
- Legal Requirements: If required by law or to protect our rights, we may disclose your information to authorities or legal entities.
4. Your Rights
You have the right to:
- Access, update, or delete your personal information by contacting us at support@itcertprep.com.
- Opt out of non-essential communications (e.g., marketing emails) by following the unsubscribe link in our emails.
- Request a copy of your data or restrict its use, subject to applicable laws.
5. Data Security
We implement reasonable security measures to protect your information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information for as long as your account is active or as needed to provide our Services. If you delete your account, we will remove your data within 30 days, except where required by law to retain certain information.
7. International Data Transfers
Our Services are hosted in [insert hosting location, e.g., the United States]. If you access our Services from outside this region, your data may be transferred internationally, and you consent to such transfers.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated “Last Updated” date. Your continued use of our Services after such changes constitutes acceptance of the revised policy.
9. Contact Us
If you have any questions about this Privacy Policy, please contact us at support@itcertprep.com.
