Last Updated: April 08, 2025

Welcome to ITCertPrep! These Terms of Use (“Terms”) govern your access to and use of our website, itcertprep.com, and our services, including practice tests, performance reviews, and learning analytics for exam preparation (collectively, the “Services”). By using our Services, you agree to be bound by these Terms. If you do not agree, please refrain from using our Services.

1. Our Services

ITCertPrep provides online tools to help learners prepare for international certification exams through practice tests, performance reviews, and learning analytics. We do not issue certifications or organize exams; our Services are designed to support your study and preparation process.

2. Eligibility

You must be at least 18 years old to use our Services. By accessing our Services, you confirm that you meet this requirement and have the legal capacity to enter into these Terms.

3. Subscription and Payments

• Subscription Plans: We offer subscription-based access to our Services with options of 1 month, 3 months, 6 months, or 1 year. Pricing varies depending on the certification level, as outlined on our pricing page.
• Trial Period: We provide a 3-day trial period for new users to experience our Services before committing to a paid subscription.
• Payment Processing: All payments are processed securely through our third-party payment provider, Paddle. You agree to provide accurate billing information and authorize Paddle to charge your selected payment method for the subscription fees.
• Auto-Renewal: Subscriptions renew automatically at the end of each term unless canceled. You will be notified of the renewal and charged accordingly unless you cancel your subscription before the renewal date.
• Cancellation: You may cancel your subscription at any time via Paddle’s platform (Paddle.net) by following the instructions provided in your subscription confirmation email or by contacting us at support@itcertprep.com. Cancellation will take effect at the end of the current billing cycle.

4. Loss of Right to Cancel

As our Services provide digital content (e.g., practice tests, learning analytics), you acknowledge and agree that by starting to use the content (e.g., taking a test or accessing materials), you waive your right to cancel the contract and request a refund under applicable consumer protection laws, such as the 14-day cooling-off period. This waiver is explicitly agreed upon at the time of purchase.

5. Refund Policy

We offer a 7-day refund policy for paid subscriptions. You may request a full refund within 7 days from the start of your paid subscription, provided you have not completed any tests on our platform during that time. For more details, please see our Refund Policy.

6. User Responsibilities

• You are responsible for maintaining the confidentiality of your account credentials and for all activities under your account.
• You agree not to misuse our Services, including sharing content unlawfully, attempting to reverse-engineer the platform, or using it for purposes other than exam preparation.

7. Intellectual Property

All content, features, and materials on our Services (e.g., practice questions, analytics tools) are owned by ITCertPrep or our licensors and protected by copyright and intellectual property laws. You may use them solely for personal, non-commercial exam preparation.

8. Limitation of Liability

Our Services are provided “as is” without warranties of any kind. We are not liable for any indirect, incidental, or consequential damages arising from your use of the Services, to the extent permitted by law.

9. Termination

We reserve the right to suspend or terminate your access to our Services if you violate these Terms or misuse the platform. You may terminate your account at any time by contacting us.

10. Changes to Terms

We may update these Terms from time to time. Any changes will be posted on this page with an updated “Last Updated” date. Your continued use of the Services after such changes constitutes acceptance of the revised Terms.

11. Contact Us

If you have any questions about these Terms, please reach out to us at support@itcertprep.com.